Crispo Impex Shipping Policy

Customer Support

We stand behind every product we ship. For assistance, contact our team:
📞 +1-XXX-XXX-XXXX (Update with your contact number)
📧 support@crispoimpex.com
🕒 Business Hours: Monday-Friday, 9AM-5PM [Your Time Zone]

1. Order Processing & Shipping Times

✅ Fast Dispatch: Orders placed before [12 PM/3 PM] [Your Time Zone] on business days (Monday-Friday, excluding holidays) typically ship within 24 hours.
⏳ Delays Possible: During peak seasons (holidays, promotions), processing may take 1-2 additional business days.

Delivery Timelines

*International delivery times vary by destination and customs processing.

2. Order Tracking

• A tracking number will be emailed/SMS to you once your order ships.

• Tracking updates may take 24-48 hours to appear after shipment.

• Check your package status via:
  🔗 [Carrier Tracking Link] (e.g., USPS/UPS/FedEx)

3. Address Accuracy

⚠️ Double-check your shipping address at checkout! We’re not liable for misdeliveries due to incorrect addresses.

If You Entered the Wrong Address:

• Before Shipment: Contact us immediately to update/cancel.

• After Shipment: Request a Package Intercept via:

  • USPS: https://www.usps.com/manage/package-intercept.htm

  • Other carriers: Check their official sites.

Returned Packages: If undeliverable, we’ll contact you to reship (additional fees may apply) or refund.

4. Lost, Stolen, or Damaged Packages

After Delivery Confirmation:

We’re not responsible for lost/stolen packages marked “delivered.” Take these steps:

1. Check: Porch, neighbors, leasing offices, or local post office.

2. File a Claim: Contact the carrier (USPS/UPS/FedEx) within 48 hours.

3. Notify Us: Email support@crispoimpex.com with the claim number.

Damaged Items?

Email us within 7 days with:

• Photos of damaged product + packaging

• Order number
  We’ll replace or refund promptly!

5. Incorrect Orders

Received the wrong item? Contact us with:
📸 Clear photos of the incorrect product + packing slip
📋 Order number
We’ll ship the correct item ASAP at no extra cost.

Contact Us

For shipping questions or issues:
📞 +1-XXX-XXX-XXXX
📧 support@crispoimpex.com
📍 Mailing Address:
[Your Company Address]